What is the shipping time and cost?
-
Herbacol Beauty is compromised to treat your orders on business days (Monday through Friday from 10 am- 5 pm EST, excluding major holidays).
-
We offer free shipping on orders $25 or more to the contiguous 48 U.S. states on all orders. Orders that are below $25 we charge $9.99 flat shipping rate.
-
We do not ship to freight forwarding addresses. We do not ship to Canada and Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands and all other U.S. territories currently.
-
We require 1-2 business days for processing, and shipping can take up to 3-6 business days. For more specific questions you can contact us at support@herbacolbeauty.com
What do I do if I want to change the delivery address and/or I made a mistake in it when making the purchase?
-
Our team can modify and update your addresses within approximately 24 hours of your placed order. If your order has already been shipped, we will have to contact the carrier for your parcel to update the address. This may cause delays in shipping/delivery and could incur in some fees.
-
To request an address update, please contact support@herbacolbeauty.com or send us a message on our WhatsApp client line +1 941 681-5553 as soon as possible!
What do I do if it was not there at the time of delivery?
-
We will leave your order in front of the assigned delivery address.
What do I do if my product is not the one I ordered?
-
We will leave your order in front of the assigned delivery address.
What do I do if my product is not the one I ordered?
-
We are always here to help and provide you the best quality service! you should contact us to support@herbacolbeauty.com or send us a message on our WhatsApp client line +1 941 681-5553 as soon as possible!
-
Please make sure to provide your order # and all the relevant information (photographs, videos, etc.) for us to provide you the best possible solutions.
Where can I contact if my order is delayed longer than normal?
-
Depending on which mail carrier is handling your package it may take longer than usual, make sure you have read the time and delay times of my order FAQ
-
If after waiting the specified times you order has not arrived yet, please contact us to support@herbacolbeauty.com or send us a message on our WhatsApp client line +1 941 681-5553, specifying your order # and other relevant information for us to provide you the best service.